Sales & Client Support Associate

Role overview

What you will do

• Support the London Sales Team and ensure Global Markets-originated transactions are accurately represented in systems.
• Fulfil transaction regulatory reporting obligations and manage the post-trade lifecycle from pre-matching through settlement, including T+1 activities.
• Cross-train across asset classes to cover client support operations and build strong relationships with Sales teams.
• Address client transaction queries and collaborate with Sales and Front Office desks and Operations teams in Dubai, London, Paris, and Milan.
• Respond to requests from Risk, Compliance, Audit, Technology, and other Natixis departments.
• Resolve issues, reinforce controls and reconciliations, and mitigate operational risks while supporting client satisfaction.
• Support new business lines and transaction onboarding through internal governance processes.

Required skills and experience

• Effective communication and relationship-building across Sales, Operations, IT, management, and geographically distributed teams, including conflict resolution and de-escalation.
• Sound understanding of trade processes, post-trade events, and operational controls, with meticulous attention to detail and a control-oriented approach.
• Ability to manage the post-trade lifecycle and work with colleagues and clients on settlement and confirmation queries.
• Familiarity with financial products, including securities and derivatives, and understanding of related client expectations and trade processes.

Team collaboration