Sales Associate – Virtual Client Advisor

Overview

Client Engagement

• Assist clients virtually through Respond.io in a timely, professional, and service-driven manner.
• Handle pricing requests, product knowledge inquiries, and resolve customer issues.
• Provide shipping updates, order confirmations, and after-service follow-up.
• Proactively engage in suggestive selling and outreach to drive sales.

Sales & Relationship Management

• Build and maintain strong relationships with clients, fostering long-term loyalty.
• Stay current on fashion and luxury market trends to provide knowledgeable recommendations.
• Conduct follow-up on pending and closed orders to ensure accuracy and client satisfaction.

Operational Coordination

• Communicate with vendors on pricing inquiries, order confirmations, and delivery updates.
• Ensure all orders are systematically and operationally correct in internal systems.
• Collaborate with logistics and sourcing to resolve any shipping or product issues.
• Stay updated with internal communication, product updates, and brand standards.

Skills & Attributes

• Highly motivated, self-starter with an entrepreneurial mindset.
• Strong organizational skills and ability to manage multiple client needs.
• Excellent follow-up and attention to detail.
• Passion and knowledge of the luxury fashion industry.
• Strong communication skills, both written and verbal.

Preferred Experience

• Prior experience in Luxury Retail (sales, clienteling, or personal shopping roles).
• Familiarity with digital client communication tools (Respond.io, CRM systems, etc.).
• Proven success in sales, client development, or luxury customer service.