Sales Associate - Selfridges

A Client Relationship Owner:

Delivers exceptional customer service and takes pride in developing long-term relationships

Is aware of CRM targets and actively engages in all actions to reach them

Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe

Consistently captures client data and takes notes of all qualitative information

Knows their portfolio of clients

An Omnichannel Business Partner:

Has at heart to offer excellent client service and delivers strong business performance

Uses all omnichannel services available to grow sales

Is aware of boutique and individual sales and KPIs targets and actively engages in all actions to reach them

Actively completes trainings and participates in all commercial activities set by Boutique Management

Consistently works to achieve given sales, KPIs and CRM targets

Is aware of local trading environment and competitors ‘activities

An Operations Excellence Supporter:

Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers

Proactively informs boutique management of any structural repair needed in store to ensure a luxurious environment at all time

Implements all guidelines related to store and BOH management and participates in inventories

Supports after sales clients and follows up to ensure impeccable after sales service

Complies with established Richemont policies and standards

We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.

An additional language would be beneficial, in particular Mandarin or Arabic.

As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.

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