SALES ASSOCIATE

Job Summary

Key Responsibilities Customer Service

• Assist customers in locating products and answering inquiries politely.
• Provide excellent customer service and maintain a friendly attitude.
• Promote ongoing offers, promotions, and featured items.
• Handle customer concerns and refer major issues to the supervisor when necessary.

Sales Floor Operations

• Arrange and replenish stocks on shelves and display areas.
• Ensure products are properly labeled with correct prices and barcodes.
• Monitor product expiry dates and report damaged or expired items.
• Maintain cleanliness and organization of the assigned section.
• Ensure shelves and displays are fully stocked and presentable at all times.

Inventory & Stock Handling

• Assist during stock receiving and checking.
• Coordinate with the warehouse or stock team for replenishment.
• Support inventory counting and stock verification activities.
• Report low stock or fast-moving items to the supervisor.

Operational Support

• Follow company policies, safety procedures, and operational guidelines.
• Cooperate with supervisors and team members to achieve sales and operational targets.
• Assist in preparing displays during promotions, seasonal events, and special occasions.
• Perform other duties assigned by the management related to store operations.

Qualifications

• High school diploma or equivalent.
• Previous experience in retail, supermarket, or hypermarket operations is an advantage.
• Good communication and customer service skills.
• Ability to work in a fast-paced environment.
• Physically fit and able to stand for long hours.
• Flexible to work shifts, weekends, and holidays if required.

Skills & Competencies

• Customer service skills
• Product handling and merchandising
• Teamwork and coordination
• Attention to detail
• Basic communication skills
• Time management and responsibility