Sales Associate

Overview

About Czar Workspace

Position Overview

Key Responsibilitiesreception & Front Office Management

• Welcome clients, members, guests, and visitors in a professional and courteous manner.
• Manage the reception desk and maintain a polished and professional front-office environment.
• Handle incoming telephone calls, emails, WhatsApp inquiries, and walk-in enquiries.
• Direct visitors to the appropriate offices, meeting rooms, or personnel.
• Manage visitor registrations and maintain visitor logs.
• Coordinate courier deliveries, mail handling, and administrative correspondence.
• Ensure meeting rooms are prepared and operational prior to client use.
• Assist members with day-to-day workspace requirements and support requests.

Sales & Business Development

• Respond promptly to all sales enquiries received through various channels.
• Generate leads through outbound calling, networking, referrals, and digital platforms.
• Conduct professional workspace tours for prospective clients.
• Present coworking memberships, serviced office solutions, virtual offices, and meeting room packages.
• Prepare quotations, proposals, and commercial offers.
• Follow up consistently with prospects to maximize conversion rates.
• Negotiate commercial terms within approved company guidelines.
• Achieve monthly, quarterly, and annual sales targets.
• Maintain a healthy sales pipeline and update lead statuses regularly.
• Upsell and cross-sell additional workspace services to existing clients.

Client Relationship Management

• Build and maintain strong relationships with members and prospective clients.
• Ensure high levels of customer satisfaction and member retention.
• Address client concerns and coordinate timely resolution with relevant departments.
• Gather client feedback and recommend service improvements.
• Foster a positive community atmosphere within the workspace.

Administrative Responsibilities

• Maintain accurate client records and contracts.
• Update CRM systems and occupancy reports.
• Assist in preparing invoices, payment follow-ups, and membership documentation.
• Maintain filing systems and operational records.
• Support management with reports, occupancy statistics, and administrative tasks.
• Ensure compliance with company policies and operational procedures.

Qualifications & Experienceeducation

• Bachelor’s Degree or Diploma in Business Administration, Marketing, Hospitality, Sales, or a related field preferred.

Experience

• Minimum 1–3 years of experience in reception, customer service, hospitality, real estate, business centres, coworking spaces, or sales-related roles.
• Prior experience within coworking spaces, serviced offices, hotels, or commercial real estate will be advantageous.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong sales, negotiation, and persuasion abilities.
• Professional appearance and customer-oriented attitude.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to multitask in a fast-paced environment.
• Strong organizational and administrative skills.
• High level of professionalism, integrity, and attention to detail.
• Ability to work independently and as part of a team.
• Fluent English is mandatory; additional languages such as Arabic, Hindi, Russian, or Mandarin shall be considered an advantage.

Key Performance Indicators (Kpis)

• Monthly sales revenue achieved.
• Workspace occupancy growth.
• Lead response and conversion rates.
• Membership retention rates.
• Customer satisfaction scores.
• Number of workspace tours conducted.
• Meeting room and virtual office sales generated.
• Accuracy of administrative and CRM records.

Compensation Structure

• Fixed Monthly Salary.
• Sales Commission and Performance Incentives.
• Annual Leave and Public Holidays as per UAE Labour Law.
• Employment Visa and Medical Insurance.
• Career Growth Opportunities within Czar Workspace’s regional and international operations.
• Pay: AED3,500.00 - AED4,500.00 per month