Sales Associate

Job description

Part-Time Sales Associate | 24 Hours per Week

Mandarin-Speaking Preferred

WHO WE ARE

We are bold, we are tenacious, we are courageous and brave.

We are a cast of characters.

We embrace our differences, and we share our likenesses.

WHAT WE BELIEVE

We believe in inclusion, we believe in self-expression, we believe in no judgment, and we believe in individualism.

Moose Knuckles is looking for Part-time Sales Associates to join our crew. We dare to be different, and you should too. Service for us is about being authentic, irreverent, and honest. We elevate the experience by being ourselves. You have luxury experience and know the importance of quality craftsmanship, product knowledge, outreach, and genuine connections. You elevate the experience at each step of the customer journey and drive for better results every shift.

SOME OF WHAT YOU’LL DO

• Selling, clientelling, and providing a memorable experience to each customer
• Engaging in conversation in a genuine manner
• Providing relevant and detailed product knowledge in each customer interaction
• Providing speedy service
• Completing large transactions with a high level of attention to detail
• Taking customer information for follow-up and email blasts
• Keeping the store clean and maintaining strong visual standards
• Restocking the sales floor and keeping the store tidy during downtime
• Understanding the importance of diversity and inclusion and how it plays a role in our day-to-day interactions with each other and with customers
• Following the rules; understanding and complying with all company policies, procedures, and operations

SOME OF WHAT YOU’LL NEED

• Minimum 2 years of mid-luxury or luxury experience
• You call your most valued customers when there is something they’d love
• You know all the key performance points around our jackets and deliver them with charm
• You know how to elevate an experience for everyone who walks in our door
• You always drop what you’re doing when customers walk in, offer water, a smile, and a joke
• You are honest with the customer
• You know teamwork makes the dream work
• You’re not afraid of losing a sale if your co-worker can sell it better
• You know if you can lean, you can clean, and nobody needs to tell you to get a move on