Sales Assistant – Client Relations

Responsibilities

• Client Outreach & Appointment Setting
• Make daily outbound calls to current, dormant, less-active, and prospective clients
• Reconnect with established clients and help identify opportunities for future appointments
• Schedule appointments and support consistent client follow-up
• Use Tom James' proprietary system to identify clients, create call lists, track outreach, update client information, and enter referrals
• Keep the Sales Professional informed of outreach activity, client responses, opportunities, successes, and challenges
• Take ownership of follow-up and help ensure opportunities do not fall through the cracks
• Client Relations
• Communicate professionally and consistently with clients by phone, email, text, LinkedIn, and written correspondence
• Provide follow-up regarding appointments, order status, promotions, and delivery scheduling
• Help maintain regular communication with a broad and established client base
• Build rapport with clients and represent Tom James in a polished, professional manner
• Sales & Field Support
• Assist with appointment preparation and post-appointment follow-up
• Accompany the Sales Professional on selected client visits as needed
• Help coordinate client meetings and scheduling
• Pick up and deliver client items as requested
• Represent Tom James professionally when interacting with clients in the field
• Office Support
• Deliver garments to and from the tailor
• Complete bank deposits as needed
• Maintain accurate client and activity information
• Assist with other office and sales-support responsibilities as needed

Qualifications

• Comfortable making outbound calls and initiating conversations with clients
• Strong phone presence and professional communication skills
• Able to work independently, prioritize responsibilities, and follow through without close supervision
• Strong organizational skills and attention to detail
• Comfortable asking questions, seeking clarification, and proactively communicating with the Sales Professional
• Proficient with Microsoft Office, Google Docs/Sheets, and LinkedIn
• Able to quickly learn and use new technology and proprietary computer systems
• Previous experience in sales support, client service, appointment setting, business development, or relationship management preferred
• Valid driver's license required
• Ability to bend and lift up to 30 lbs.
• The Person Who Will Thrive in This Role
• Is naturally proactive rather than waiting to be told what to do
• Enjoys talking with people and building professional relationships
• Is comfortable making a high volume of outbound calls
• Can work independently and stay productive when working on your own
• Knows when to take initiative and when to ask questions
• Is persistent and comfortable following up
• Communicates clearly and keeps others informed
• Can manage multiple priorities and keep details organized
• Takes pride in helping a successful sales professional grow and serve his client base
• This is a full-time, benefits-eligible position of 30+ hours per week based in our Grafton, Massachusetts office.
• Hourly Pay: $25.00–$27.00, based on relevant experience and qualifications.

The Person Who Will Thrive in This Role

Preferred Qualifications

• Previous experience in sales support, client service, appointment setting, business development, or relationship management preferred