Sales & Administration Support

Overview

Key Responsibilities

• Act as the first point of contact for visitors and customers, responding to routine enquiries and providing general information in a professional and courteous manner.
• Operate and manage the multi-line telephone system, ensuring incoming calls are directed promptly to the appropriate personnel.
• Monitor and manage the office’s general email inbox and distribute correspondence to relevant team members.
• Process and enter incoming sales orders accurately in the company’s system.
• Provide administrative support to the sales team to assist in achieving departmental objectives and sales targets.
• Prepare quotations for prospective customers and ensure timely processing of sales and repair-related requests.
• Coordinate between customers and Area Sales Manager to facilitate sales activities and ensure customer requirements are addressed efficiently.
• Liaise with the workshop team to obtain and prepare supporting documentation required by customers for repair-related sales transactions.
• Coordinate with the Dubai Accounts team and customers to facilitate the completion of credit application forms and collection of supporting documentation.
• Maintain and update the customer database, ensuring accuracy of records and coordinating the onboarding of new customers within the system.
• Develop, organize, and maintain accurate filing and documentation systems, both electronic and hard copy.
• Perform general administrative duties as required to support the smooth operation of sales and operational activities.
• Support the General Administration team in maintaining compliance with ISO standards and documentation requirements.
• Adhere to all company policies and procedures, including Health, Safety, Quality, and Environmental (HSQE) requirements.
• Undertake any other duties reasonably assigned by management in support of business operations.

Qualifications, Skills & Experience

• Bachelor’s Degree or Diploma in Business Administration, Commerce, or a related discipline.
• Minimum 2-3 years of experience in a Sales, Administration, or similar role.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Excellent verbal and written communication skills in English.
• Strong organizational, analytical, and time management skills with excellent attention to detail.
• Excellent interpersonal, communication, and customer service skills.
• Strong team player with the ability to coordinate effectively across departments.
• Strong computer literacy, IT proficiency, and typing skills.

What We Offer