Sage X3 Support Analyst
Role Overview
Allredi is seeking a Sage X3 Support Analyst to support our day-to-day ERP operations and ongoing technology initiatives.
This role will serve as a key resource for Sage X3 users across the organization, providing technical and functional support, troubleshooting system issues, testing enhancements, and helping improve business processes.
The ideal candidate has hands-on experience with Sage X3 ERP, strong troubleshooting and analytical skills, and a customer-focused approach to supporting end users.
This individual will take ownership of support requests from initial intake through resolution, working closely with internal teams, business stakeholders, and third-party vendors when necessary.
This is primarily a remote position , with occasional in-office visits that may be required based on business or project needs.
Key Skills for This Role
Full Job Posting
Job description
Allredi is seeking a Sage X3 Support Analyst to support our day-to-day ERP operations and ongoing technology initiatives. This role will serve as a key resource for Sage X3 users across the organization, providing technical and functional support, troubleshooting system issues, testing enhancements, and helping improve business processes.
The ideal candidate has hands-on experience with Sage X3 ERP, strong troubleshooting and analytical skills, and a customer-focused approach to supporting end users. This individual will take ownership of support requests from initial intake through resolution, working closely with internal teams, business stakeholders, and third-party vendors when necessary.
This is primarily a remote position , with occasional in-office visits that may be required based on business or project needs.
Responsibilities and Duties
- Troubleshoot and resolve Sage X3 ERP issues reported by users
- Communicate effectively with end users regarding issue status, resolutions, and system changes
- Proactively identify opportunities for system improvements and process efficiencies
- Escalate complex issues to third-party vendors and support partners as needed and track them through resolution
- Test system enhancements, patches, and configuration changes
- Maintain system documentation and support procedures
- Assist with user training and knowledge sharing
- Enforce system security standards and best practices
- Adapt to evolving business processes and technology requirements
- Participate in special projects, upgrades, and ERP-related initiatives
Job requirements
- Experience with Sage X3 ERP
- Strong software testing, troubleshooting, and problem-solving skills
- Ability to manage time effectively and meet deadlines
- Own and manage the full incident lifecycle from intake through resolution
- Provide solutions to end user issues related to Sage X3
- Deliver exceptional customer service and user support
- Strong verbal and written communication skills
- Responsive and proactive in addressing user requests and system issues
- Willingness to learn new processes, technologies, and adapt to changing business requirements
- Ability to work collaboratively with internal teams and external vendors
- Escalate issues to third-party providers and partners, when necessary, while maintaining ownership of resolution
- Troubleshoot ERP system issues and identify root causes to prevent recurring problems
- Work effectively within a team environment to resolve complex support cases
- Understands life cycle of purchasing and sales
- Knowledge of Windows Server administration
- Basic SQL knowledge and troubleshooting experience
- Experience supporting ERP implementations, upgrades, or integrations
- Strong customer service and relationship management skills
Work Hours
This position is fully remote but working hours of Monday-Friday 8 am to 5 pm Central Standard Time are required with night or weekend hours as needed to support strategic initiatives. This position may occasionally require in-office visits, but the majority of the role will be remote.
About Allredi
Private North American distributor and manufacturer of surface-preparation, abrasive, safety, and environmental products for industrial contractors.
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