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Branch Manager

Allredi
Fairfield, USA
Manager
Onsite
Discovered 1 weeks ago

Full Job Posting

Requirements

  • QUALIFICATIONS AND REQUIREMENTS
  • In respect of the candidate profile:
  • · Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).
  • · Proven experience in operations management within a distribution or industrial setting. Knowledge of the Blast and Coatings industry is a plus.
  • · Strong leadership and team management skills with the ability to motivate and develop a high-performing team.
  • · Excellent communication and interpersonal skills to collaborate effectively with various teams and customers.
  • · Strong analytical mindset with the ability to use data to drive informed business decisions.
  • · Proficiency in inventory management, logistics, and order processing systems.
  • · Problem-solving aptitude with a proactive approach to identifying and resolving operational challenges.
  • · Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

Responsibilities

  • AND DUTIES:
  • Sales Support and Customer Service:
  • · Collaborate with the sales team to understand customer requirements and ensure the timely preparation of accurate quotations.
  • · Provide exceptional customer service, addressing inquiries, resolving issues, and maintaining strong relationships with clients.
  • · Work closely with the sales team to identify upselling and cross-selling opportunities.
  • Order Fulfillment:
  • · Oversee the end-to-end order fulfillment process, ensuring orders are processed accurately and efficiently.
  • · Coordinate with internal departments to ensure the timely picking, packing, and shipping of products.
  • · Monitor order status and address any delays or issues that may arise.
  • Warehousing and Logistics:
  • · Manage the warehouse operations, including inventory management, organization, and maintenance.
  • · Optimize warehouse layout and processes to enhance efficiency and minimize errors.
  • · Collaborate with the logistics team to coordinate inbound and outbound shipments, optimizing transportation and distribution.
  • Delivery and Rental:
  • · Supervise the delivery and rental processes, ensuring timely and safe transportation of products and equipment to customers.
  • · Coordinate rental equipment availability, maintenance, and returns.
  • · Implement measures to track and improve delivery and rental efficiency.
  • Service Operations:
  • · Oversee service operations, including maintenance and repair of equipment, ensuring quality standards are met.
  • · Collaborate with the technical team to schedule service appointments and ensure timely resolution of customer equipment issues.
  • Team Hiring and Development:
  • · Recruit, train, and develop a skilled and motivated operations team.
  • · Provide ongoing coaching and feedback to team members to enhance their performance and professional growth.
  • · Foster a positive and collaborative work environment that encourages teamwork and innovation.
  • Building Strong Customer Relationships:
  • · Cultivate strong relationships with key customers by understanding their needs and providing exceptional service.
  • · Act as a point of contact for customer escalations and ensure prompt resolution of issues.
  • · Collaborate with the sales team to gather customer feedback and insights for continuous improvement.
  • Profit and Loss Management:
  • · Take ownership of the branch's profit and loss performance. Drive the achievement of branch profitability goals while adhering to the annual budget
  • · Implement strategies to drive revenue growth and profitability, identifying opportunities for margin improvement.
  • · Analyze financial reports to make informed decisions that positively impact the branch's financial performance.
  • Operating Expense Reduction:
  • · Identify areas of cost optimization within the branch operations.
  • · Develop and implement initiatives to reduce operating expenses while maintaining quality and service levels.
  • Process Improvement:
  • · Continuously evaluate operational processes for efficiency and effectiveness.
  • · Lead process improvement initiatives to enhance productivity, quality, and customer satisfaction.
  • · Analyze and assess branch operations, emphasizing safety and quality standards while overseeing the branch's safety program

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