SaaS Implementation Project Manager

Reporting to the Director, PMO, you'll manage the scope, budget and schedule of AlayaCare implementation projects, running multiple projects of varying size and complexity. Supported by an established implementation methodology you will build your product and industry knowledge, working closely with our consultants and customers' teams to keep projects on track and customers well supported.

This is a 12-month fixed term contract with a view to permanency.

Planning, managing and closing out assigned projects, with clear scope and success criteria agreed upfront

Being the key point of contact for customers during implementation and building a relationship through a partnership approach

Managing project scope, including change requests and getting sign-off on any variations

Building estimates and schedules, tracking progress, and regular project reporting

Managing projects within budget, and reporting on and addressing any budget deviations

Managing resource allocation with the Professional Services leadership team,

Identifying and managing risks throughout the project, escalating early to avoid last-minute crises

Reporting on project health and status to all stakeholders

Following AlayaCare's project management methodology and using the standard templates and tools

Have 3+ years' project management experience in SaaS implementation; or,

Have SaaS implementation project management experience, or client-side implementation experience in aged, community or disability care

Hold a PRINCE2 or similar project management certification (or equivalent hands-on experience)

Have excellent time management and organisation — you can juggle several projects at different stages at once without dropping the ball or losing track of the detail

Have strong stakeholder management skills and build trusted relationships with customers of varying maturity and sophistication

Communicate clearly with a broad range of stakeholders, both written and verbal

Pay close attention to detail and follow process rigorously

Can work through ambiguity and think on your feet when things don't go to plan

Can work autonomously as well as part of a team with a diverse range of people

Have basic knowledge of tools like MS Project, Confluence, Smartsheet or Kantata

Have knowledge of the aged, disability or residential care sectors

Have process improvement skills and enjoy contributing ideas to PMO initiatives

Have some coaching experience and enjoy supporting others on the team

🏡 Hybrid working, based out of our Brisbane, Melbourne or Perth office

💰 Competitive salary package, commensurate with experience

🧘 5 Wellness days per year

💳 $1,000/year flexible benefits package

🧡 2 days company-paid volunteer leave to support causes you care about

🍕 Team lunches, events and wellness activities

🤝 A genuinely open, inclusive and collaborative culture

💡 A chance to do purposeful work in the fast-paced tech sector, while making a real impact in the care space

We're committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren't just buzzwords here, they're woven into everything we do.

Need adjustments to participate in the recruitment process? We've got you. Just reach out to our HR team: [email protected] . We do not accept unsolicited CVs from Recruitment Agencies.