Rooms Controller Supervisor

Position Summary

Room and Reservation Control

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Coordinate check-in and pre-registration procedures for arriving groups.
• Review room and check-out change requests and communicate status to appropriate staff.
• Confirm reservations and cancellations, perform duplicate reservation checks, and block rooms.
• Review out-of-order rooms daily.

Guest and Financial Operations

• Ensure rates match market codes and document exceptions.
• Verify and adjust guest billing and secure valid payment.
• Process guest check-ins and check-outs and activate room keys.
• Run daily reports and file guest paperwork or documentation.
• Follow up with guests to ensure their requests or problems are resolved satisfactorily.
• Receive, record, and relay messages accurately, completely, and legibly.

Preferred Qualifications

• A high school diploma or GED equivalent is preferred.
• Less than one year of related work experience is preferred.
• No supervisory experience is listed as preferred.
• No license or certification is listed.

Work Standards

• Follow company policies and procedures, maintain confidentiality, protect company assets, and comply with quality assurance standards.
• Use clear and professional language and prepare written documents accurately and completely.
• Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Enter and locate information using computers or POS systems.

Workplace and Schedule

• The position is full time and non-management.
• The role is based at the hotel in West Bay, Doha, and is not remote.