Room Service Order Taker

• Ensure all F&B Room Service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.

• Perform as per Rixos standards.

• Be fully aware of the Rixellence for the day.

• Proper grooming at all times.

• Attend training classes as per schedule.

• Show fullest cooperation and respect within the team and other departments

• Is aware of the daily activities and has product knowledge of all the hotel facilities

• To have an excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms.

• To be well informed about special functions and events held in the hotel on a daily basis.

• To maintain professional confidentiality and never disclose any secrets pertaining to the Company.

• To ensure that the product standards are followed as trained.

• When on a phone with a guest, to address a guest (in accordance with the time) either by good morning, good afternoon or good evening.

• Repeats the guest’s orders and call the guest by/her surname by finding out from guest list or from telephone.

• Responsible for opening and closing the check.

• To have knowledge of what is being held at the hotel such as banquets, festivals, food promotion, etc.

• Full knowledge of menu items

• Clean the order taker’s booth.

• Follows the standard orders of the long stay guests.

• To use guest names whenever appropriate.

• Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.

• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.

• Other duties as assigned. Assist in Task Force Teams for new openings.

• Carry out any other reasonable task (which may not be stated here) as requested.