Room Service Manager
Role Overview
As a Room Service Manager, you will manage daily operations for one of our hotel dining outlets.
You will spread the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Key Skills for This Role
Full Job Posting
Role Overview
As a Room Service Manager, you will manage daily operations for one of our hotel dining outlets.
You will spread the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Key Responsibilities
- Lead daily operations: Manage outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and enforcing policies and procedures.
- Deliver exceptional guest experiences: Monitor service and product quality, assess guest satisfaction, address issues, and identify opportunities to continuously improve the dining experience.
- Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team.
- Drive revenue growth: Implement innovative marketing strategies, up-selling techniques, and promotional initiatives to maximize food and beverage sales and profitability.
- Recruit and onboard talent: Lead hiring efforts, conduct interviews, and train new team members to maintain high service standards and operational excellence.
- Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing.
What It Takes to Make the Stay
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
About Hilton
Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide.
Hilton's award-winning culture has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.
Hilton supports career journeys with world-class brands and a commitment to providing the best stay for every guest.
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