Room Service Manager
Full Job Posting
Qualifications
- What It Takes to Make the Stay
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Responsibilities
- Here's what you'll do during a typical day:
- Lead daily operations: Manage outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and enforcing policies and procedures
- Deliver exceptional guest experiences: Monitor service and product quality, assess guest satisfaction, address issues, and identify opportunities to continuously improve the dining experience
- Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
- Drive revenue growth: Implement innovative marketing strategies, up-selling techniques, and promotional initiatives to maximize food and beverage sales and profitability
- Recruit and onboard talent: Lead hiring efforts, conduct interviews, and train new team members to maintain high service standards and operational excellence
- Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing
About Hilton
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