Robot Operations Manager

Hire, train, and lead teams of on-site robot operators

Build shift schedules and staffing plans across sites

Set standards for safety, task quality, and data quality, and hold the team to them

Track operator and robot performance: tasks completed, interventions, uptime, throughput

Coach operators, run daily standups, and handle performance issues directly

Work with customer staff to fit robots into their daily workflows

Capture field issues and operator feedback and route them to engineering

Write and improve playbooks for operating, escalating, and handling incidents

Experience managing frontline or hourly teams in operations, hospitality, logistics, or similar

Track record of hiring, training, and retaining strong operators

Comfort running multi-shift, multi-site schedules

Data-driven: you run the team on metrics, not gut feel

Calm under pressure and clear with both customers and engineers

Comfort with technology; robotics experience is a bonus, not a requirement

Willingness to be on site and step in when needed

Bias toward action: solve today's problem, then fix the system behind it

Pace of learning trumps everything.

Relentless refinement of our craft.

Low ego, high ownership.

All-in on the mission. We work in person, and this isn't a 9-to-5.