RMA Technician Level 1
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Receive, inspect, and log returned hardware, cameras, bridges, and CMVR units into the inventory tracking system.
- Perform root-cause diagnosis and hardware troubleshooting down to the component level (CPUs, RAM, storage, power delivery, firmware).
- Disassemble, repair, refurbish, or replace defective hardware components according to Standard Operating Procedures (SOPs).
- Reflash firmware, test system BIOS, and execute functional stress-testing on repaired units to verify stability before restocking or returning to customers.
- Accurately document failure analysis, defect codes, and repair actions in warehouse and RMA tracking databases.
- Collaborate with Quality Control and Hardware Engineering teams to highlight recurring component or assembly failures.
- Process return inventory movement, including sorting parts for scrap, vendor return (RTV), or refurbished stock.
Skills, Knowledge & Expertise
- High school diploma, GED, or technical school training preferred.
- 1–3 years of experience in hardware repair, computer troubleshooting, RMA processing, electronics assembly, or technical support preferred.
- Strong hands-on knowledge of computer hardware components (motherboards, CPUs, RAM, storage drives, power supplies, networking devices).
- Demonstrated ability to troubleshoot boot failures, hardware errors, and software/firmware flashing issues.
- Experience using basic hand tools, testing tools (e.g., multimeters), and handheld scanners safely and effectively.
- Strong attention to detail with a methodical approach to tracking and record-keeping.
- Familiarity with inventory systems, ERP software, or RMA tracking tools is a plus.
- Ability to stand, bend, and lift up to 20–50 lbs in a light manufacturing/warehouse environment.
Why Work for Us?
The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.
Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and a Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.
About Brivo
Cloud-native physical security company serving commercial and multifamily properties with access, video, visitor management, and intrusion solutions.
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