Customer/ Technical Training

Key Responsibilities

• Deliver Brivo Visitor Management (BVM) Certification Training to resellers and manage implementation and training resources
• Deliver polished, problem-first product demonstrations for prospects and customers across the Brivo platform
• Prepare for every demo by gathering context from the account owner (what the customer asked about, what problems they are trying to solve, what will move the conversation forward) and tailor the session accordingly, rather than walking through every feature
• Connect features to real-world value through customer stories and use cases that resonate with security, facilities, and executive audiences
• Serve as Brivo's primary demonstrator for high-visibility meetings such as executive briefings, board and investor sessions, and strategic account reviews
• Design and deliver BVM end-user training sessions built around the customer's actual questions and goals, using a flexible discovery-based approach rather than a fixed SKU menu
• Follow and adapt structured training syllabi when appropriate to ensure customers can accomplish the key tasks they need in the platform
• Field competitor and "how does this compare" questions confidently during demos and training
• Coach and develop internal demonstrators: observe demos, deliver constructive feedback, run role-play and mock-customer scenarios, and help build an internal pool of certified demo experts
• Enable the Customer Success team to give immediate, hands-on feature walkthroughs when customers call with questions, instead of redirecting to links or paid services
• Partner with University to define and track training quality measures (post-session evaluations, learner feedback, adoption indicators)
• Maintain deep, current product knowledge across access control, video, visitor management, and mobile credentials, and continuously learn as the platform evolves
• Work independently with outstanding communication skills to set and meet quarterly objectives
• Support additional University and Training & Enablement initiatives as needed, in a helpful spirit of collaboration

Skills, Knowledge & Expertise

• About You
• Proven experience delivering compelling, customer-facing software demonstrations in a pre-sales or sales engineering capacity required
• Proven experience facilitating live training or certification sessions for end users and partners (virtual and in-person regional sessions) required
• Demonstrated storytelling ability: you can translate features into outcomes and hold the attention of both technical and executive audiences required
• Strong discovery and listening skills; ability to quickly identify what a customer actually needs to see and shape a session around it required
• Ability to rapidly learn and demonstrate a broad, evolving product portfolio, including partner-integrated products required
• Comfort presenting in high-stakes settings with senior stakeholders required
• Experience giving constructive feedback and coaching peers on presentation or facilitation skills required
• Outstanding communication, time management, and organizational skills required
• Experience building or contributing to sales enablement or demo certification programs preferred
• Bachelor's degree (BA/BS) in a related field, or equivalent experience required
• Preferred skills:
• Experience in the physical security, access control, video surveillance, or visitor management industry
• Familiarity with the Envoy platform
• Familiarity with Brivo Access and Brivo Eagle Eye Video platforms
• Experience with adult learning principles or instructional design fundamentals
• Experience defining and tracking training effectiveness metrics
• Experience working alongside channel partners and resellers
• Experience using Asana or a similar project management system
• Experience with Google Suite and Apple products

Why Work for Brivo?