Riyadh Business Manager

About Us

• The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury.
• We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.
• Our aim is to unlock and curate the most valuable and exclusive closets from around the world.
• What do we offer?
• A young, dynamic and forward-thinking environment
• Fast paced and very short decision times for changes
• A canvas for you to truly excel
• 99% of uptime on sunshine

About The Role

Riyadh Business Manager

Seller Growth & Supply Acquisition

• Increase High-Demand Supply: Formulate and execute strategies to acquire high-value, highly desirable luxury items from sellers within Saudi Arabia.
• Seller Retention & VIP Management: Build out retention programs to keep top-tier sellers engaged, ensuring they consistently choose our platform for their luxury resale needs.
• Marketing Collaboration: Work closely with the regional marketing team to design, launch, and optimize targeted campaigns aimed at new seller acquisition.
• Conversion Optimization: Oversee the seller journey, identifying bottlenecks and training the sales team to improve conversion rates from initial inquiry to successful listing.

Buyer Engagement & Sales Leadership

• Drive Buyer Revenue: Manage the Riyadh sales team to achieve and exceed regional revenue targets, focusing on high-ticket conversions and repeat purchases.
• Cross-Pollination: Develop initiatives to convert our top buyers into sellers, and our top sellers into buyers, maximizing the lifetime value of every Saudi client.
• Clienteling Excellence: Ensure the sales team is executing proactive, personalized outreach to VIP buyers to maintain top-of-mind brand awareness.

Local Operations & Logistics Management

• Product On boarding & Processing: Oversee the local item on boarding workflows. Ensure that high-value supply is processed, verified, and prepped for listing with maximum efficiency and minimal turnaround time.
• Order & Shipment Fulfilment: Manage end-to-end local logistics, including coordinating inbound shipments from sellers and outbound deliveries to buyers.
• Operational SLA & Quality Control: Monitor operational KPIs to ensure strict adherence to service level agreements (SLAs), minimizing delays, shipping errors, and friction in the physical product journey.

Team Management & Client Experience

• Lead and Coach: Manage, mentor, and scale the local Business Development, Sales, and Operations teams. Set clear KPIs, conduct regular performance reviews, and foster a high-performance culture.
• NPS Champion: Own the Net Promoter Score (NPS) for the KSA region. Monitor client feedback deeply across both sales interactions and operational fulfilment, implementing changes to ensure a flawless luxury experience.
• Market Intelligence: Act as the eyes and ears on the ground. Report on local market trends, operational challenges, competitor activities, and shifting consumer behaviours to global leadership.

Requirements

• Experience: 5+ years of experience in Business Management, Business Development, or Operations, preferably within the luxury goods, e-commerce, or premium retail sectors.
• Dual Skillset: Proven ability to manage both commercial sales / clienteling targets and physical operations/logistics workflows.
• Local Market Expertise: Deep understanding of the Saudi Arabian consumer and cultural nuances, with an existing network of high-net-worth individuals (HNWIs) being a strong plus.
• Leadership: Proven track record of managing, coaching, and scaling cross-functional teams to hit ambitious targets.
• Data-Driven: Strong analytical skills with the ability to interpret data (conversion rates, NPS, logistics SLAs, acquisition costs) to drive strategic decisions.

Communication