رئيس عمليات الخدمات

Overview

Chief Operating Officer (COO)

About the Role

Chief Operating Officer (COO)

1. Executive Operations Leadership

• Provide executive oversight of all operational and service-related activities across the organization.
• Develop and implement operational strategies, plans, and performance objectives.
• Improve operational procedures, workflows, and efficiency.
• Monitor project execution, contract performance, and service delivery.
• Address operational challenges and implement corrective actions when necessary.
• Prepare and present operational performance reports to senior management.
• 2.
• Oversight of Operational and Service Sectors
• Provide executive oversight across all company services, including but not limited to:
• Logistics Services

• Workforce Accommodation & Camp Management

• Cleaning Services

• Business Support Services

• Any future services introduced by the company

3. Customer Experience & Contract Performance Oversight

• Oversee overall customer satisfaction and service quality performance.
• Monitor the performance of the Marketing & Customer Relations Department.
• Review customer feedback, complaints, and operational observations.
• Participate in strategic and operational meetings with key clients when required.
• Ensure operational departments comply with contractual obligations and Service Level Agreements (SLAs).
• Support the Marketing & Customer Relations Department in resolving operational issues affecting clients.
• Recommend service improvement initiatives to enhance customer experience.

4. Quality, Development & Compliance Oversight

• Oversee operational compliance with approved policies, procedures, and company standards.
• Review reports and findings issued by the Quality, Development & Control Department.
• Monitor audit, inspection, compliance, and performance reports.
• Ensure corrective actions and non-conformance resolutions are implemented effectively.
• Monitor operational KPIs and quality performance indicators.
• Support continuous improvement and organizational development initiatives.
• Coordinate closely with the Quality, Development & Control Department to improve operational performance and service quality.

5. Project & Contract Management

• Monitor the execution of operational projects and service contracts.
• Ensure compliance with contractual requirements and operational commitments.
• Support project mobilization, implementation, and expansion plans.
• Coordinate between departments to ensure successful project delivery.

6. Leadership & Team Management

• Supervise department managers, supervisors, and operational team leaders.
• Build a performance-driven and accountability-focused work culture.
• Develop employee capabilities and improve organizational performance.
• Promote collaboration and integration across all departments.
• Support succession planning and leadership development initiatives.

& Requirements

• Bachelor's Degree minimum (Master's Degree is an advantage).
• Minimum 5 years of experience in Operations Management, Service Management, or Project Management.
• Proven experience leading multidisciplinary teams.
• Ability to manage multiple projects and service sectors simultaneously.
• Strong leadership, organizational, and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Strong customer service and relationship management capabilities.
• Fluency in English (Arabic is an advantage).
• Experience in logistics, operations, facilities management, catering, accommodation services, or related sectors is highly preferred.

What We Are Looking For

• We are looking for a professional who possesses:
• Strong leadership presence.
• Strategic and operational thinking.
• Excellent problem-solving abilities.
• The ability to build systems and improve processes.
• High accountability and ownership mindset.
• Strong team management capabilities.
• Passion for growth and contributing to the success of a diversified business services organization.

Benefits

• Executive leadership position within a growing organization.
• Direct involvement in strategic and operational decision-making.
• Opportunity to oversee a diverse portfolio of services and projects.
• Professional growth and career development opportunities.
• Competitive compensation package based on qualifications and experience.
• To apply, please send your CV and mention the job title in the email subject line to:
• careers@asdaf-arabia.com
• Only shortlisted candidates will be contacted for further assessment and interviews.