Risk Analyst FCS

Create your best future and join the Financial Crime Surveillance team as a Risk Analyst

Secondment opportunity Based in Adelaide, SA Hybrid work available after training

As a Risk Analyst within the Financial Crime Surveillance team, you'll work in the first line of defence, supporting key activities across Know Your Customer (KYC), Customer Due Diligence (CDD), Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and Sanctions compliance.

You'll investigate customer information, assess risk indicators, engage with customers and internal stakeholders, and make informed decisions that support regulatory compliance and customer protection.

During your first 8–10 weeks, you'll complete a comprehensive accreditation and training program, requiring full-time attendance in the office.

Once accredited, you'll transition to a hybrid working model of two days in the office and three days from home.

Conduct customer remediation activities through phone, email, branch, and correspondence channels.

Engage with customers and stakeholders through phone, email, and other communication channels.

Review, validate, and update customer identification and KYC information.

Manage customer communication lifecycles and compliance-related follow-up activities.

Ensure compliance with AML/CTF, KYC, and regulatory requirements while maintaining accurate customer records.

• Confidence engaging with customers via inbound and outbound calls
• High attention to detail and ability to make sound risk-based decisions
• Experience working across multiple systems and managing competing priorities required
• Excellent written and verbal communication skills
• Strong investigative and analytical skills
• Strong stakeholder management and interpersonal skills Desirable skills:
• Experience in banking, financial services, compliance, risk, or a related field
• Exposure to financial crime, AML, KYC, customer due diligence, or remediation activities
• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.