Risk Analyst

What You Will Do

• Conduct research to identify trends, outliers, patterns and insights relating to the performance and fraudulent or suspicious transaction activity of customers.
• Make “next step” recommendations to Senior Leadership on customer accounts that are presenting fraud or risk exposure to Bloomerang.
• Utilize research and analytical tools to make quality decisions regarding risk alerts ensuring the prioritization in accordance with risk severity.
• Leverage data to come up with insights to help develop risk policies that will align with departmental objectives and create value for Bloomerang and its customers.
• Work with the Product, Engineering, and CX teams to educate and implement best practices in process design, monitoring, and reporting of fraud.
• What You Need to Succeed
• Utilize exceptional research and investigative skills.
• Possess excellent communication skills, and communicate empathetically to the customer, while not biasing your risk assessment.
• Be confident in working independently or with a team.
• Manage work streams and processes with minimal oversight.
• Have awareness of one or more payment platforms and related operational procedures.
• Understanding of NACHA and Card Association rules and regulations, including experience managing risk around returns, reversals and chargebacks.
• Awareness of relevant compliance laws and regulations.
• Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.