Rider Support Supervisor
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Rider Support Supervisor is responsible for leading and managing the Rider Support team to ensure efficient handling of rider-related issues, delivering high-quality support, and maintaining operational excellence.
Key Skills for This Role
Full Job Posting
Overview
The Rider Support Supervisor is responsible for leading and managing the Rider Support team to ensure efficient handling of rider-related issues, delivering high-quality support, and maintaining operational excellence.
This role focuses on improving rider experience, resolving escalations, and driving continuous performance improvements.
Key Responsibilities
- Supervise and lead a team of Rider Support agents.
- Set daily priorities and ensure smooth workflow across support operations.
- Monitor team performance, KPIs, and service quality standards.
- Handle escalations related to technical issues, navigation errors, and operational challenges.
- Analyze recurring rider issues and identify root causes.
- Collaborate with Performance & Planning teams to implement sustainable solutions.
- Ensure timely and effective resolution of all rider inquiries.
- Conduct coaching sessions, training, and performance reviews for team members.
- Maintain high levels of rider satisfaction and service quality.
- Prepare reports and provide insights to management for decision-making.
Requirements
- Bachelor's degree in Business Administration, Logistics, or related field.
- 2-4 years of experience in customer support or operations, preferably in logistics or last-mile delivery.
- Previous experience in a supervisory or team lead role.
- Strong problem-solving and analytical skills.
- Excellent communication skills in Arabic and English.
- Ability to work in a fast-paced, dynamic environment.
- Proficiency in MS Office and reporting tools
- Experience in rider/courier operations or delivery platforms.
- Knowledge of performance metrics and workforce management.
- Strong leadership and coaching abilities
Benefits
- Be part of a fast-paced, impact-driven environment
- Opportunity to grow into advanced support or quality-focused roles
- Work closely with cross-functional teams to improve partner experience
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Ninja 🥷🏽 نينجا
HR Operation Officer
Riyadh, KSA
Job Summary We are looking for a motivated and detail-oriented HR Operations Officer to support daily HR operations and ensure smooth employee lifecycle processes. The ideal candidate will assist with HR administration,
Production Specialist - Marketing Dep
Riyadh, KSA
We are seeking a Production Specialist to manage the end-to-end production of branded materials and ensure high-quality execution across all physical brand assets. Key Responsibilities: Manage the production lifecycle o
Category Manager
Jiddah, KSA
We are looking for an experienced Category Manager to lead category strategy and drive sales, profitability, and market growth. The successful candidate will be responsible for assortment planning, pricing, promotions, s
Data Analyst - Last Mile Performance
Riyadh, KSA
Job Summary We are seeking a detail-oriented and analytical Data Analyst to support Last Mile Operations through data-driven insights, performance reporting, and workforce analytics. The ideal candidate will be responsib
Super User
Jiddah, KSA
We are seeking an experienced Super User to support and optimize warehouse operations through effective use of Warehouse Management Systems (WMS). This role will act as the key liaison between Warehouse Operations and IT
Importation Admin Specialist
Riyadh, KSA
We are seeking an experienced Importation Administration Specialist to manage importation documentation, regulatory compliance, and product registration activities. The ideal candidate will have strong knowledge of Saudi
Loss Prevention Executives
Jiddah, KSA
The Executives - SLP (Security and Loss Prevention ) at Ninja are **In this role, you will be responsible for the day-to-day monitoring of our stores and distribution centers (DCs) to prevent loss, ensure safety, and rep
Mechanical Technician
Riyadh, KSA
We are seeking a skilled Mechanical Technician to perform maintenance, troubleshooting, and repair of mechanical systems and equipment. The ideal candidate will support operational efficiency by ensuring machinery and eq
HR Operation Officer
Riyadh, KSA
Production Specialist - Marketing Dep
Riyadh, KSA
Category Manager
Jiddah, KSA
Data Analyst - Last Mile Performance
Riyadh, KSA
Super User
Jiddah, KSA
Importation Admin Specialist
Riyadh, KSA
Loss Prevention Executives
Jiddah, KSA
Mechanical Technician
Riyadh, KSA