Revenue Operations Coordinator

You'll maintain account and contact data in Salesforce, including setup, de-duplication, and corrections, and execute territory updates as directed

You'll manage user access and identity requests across Salesforce and Achieve

You'll support building reports and dashboards, and help coordinate class test, test drive, and Achieve demo requests

You'll monitor and triage our Revenue Operations case queue, routing requests to the right internal or vendor resource

You'll track case volume and turnaround, flagging bottlenecks or backlogs to your lead

You'll keep case-handling procedures current as ownership and routing needs shift

You'll support contractor onboarding and offboarding, including system access changes, and help process on-staff, off-staff, and transfer requests

You'll support quality reviews of vendor-completed work and help maintain vendor-facing documentation

Experience working with Salesforce or a comparable CRM

A track record of managing your own workload with limited day-to-day oversight

Experience handling complex or escalated issues and seeing them through to resolution

Clear, professional written communication skills, especially for process documentation

The ability to translate operational processes into documentation others can actually use

A demonstrated ability to work well across teams and with external partners

Some college coursework or equivalent hands-on experience

Preferred Qualifications

Bachelor's degree

Experience building or interpreting Salesforce reports and dashboards

Experience supporting or working alongside an outsourced or offshore team

Curiosity about or hands-on experience using AI tools to improve day-to-day work

Macmillan Learning is a privately-held, family-owned company that inspires what's possible for every learner. We envision a world in which every learner succeeds. Through our content, tools, and services, we aim to make that a reality. To learn more, please visit macmillanlearning.com, join our Macmillan Community, stay connected to our Learning Stories blogs, or see us on LinkedIn, Facebook, or X. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a global media company headquartered in Stuttgart, Germany.

At Macmillan Learning, we believe diverse perspectives and backgrounds enrich our mission to improve lives through learning. We actively seek candidates who reflect a wide range of identities, experiences, and communities. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law. You can read more about our Diversity, Equity, & Inclusion initiatives here.

The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education's guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.