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Return to Work Specialist / Senior Case Manager
DXC Technology
Melbourne, AUS
Full-time
Manager
Onsite
Discovered 2 weeks ago
Role Overview
We're looking for an experienced and motivated Return to Work Specialist / Senior Case Manager to support injured workers through their recovery and help achieve safe, timely, and sustainable return-to-work outcomes.
Working within DXC's self-insurance Workers' Compensation operation, you'll manage a caseload of complex claims while collaborating closely with injured workers, employers, insurers, and medical providers to deliver positive and compliant RTW solutions.
This is a great opportunity for someone who is passionate about injury management, stakeholder engagement, and making a real impact on people's working lives.
Full Job Posting
Key Responsibilities
- Manage a portfolio of workers' compensation claims from end to end, ensuring timely and effective case outcomes
- Develop, implement, and monitor tailored return-to-work plans for injured workers
- Liaise with injured workers, employers, treating practitioners, and insurers to coordinate recovery and RTW strategies
- Coordinate suitable duties and workplace modifications to support safe and sustainable return to work
- Ensure compliance with relevant Workers' Compensation legislation and guidelines
- Identify barriers to return to work and proactively manage risks to achieve optimal outcomes
- Provide guidance and support to junior case managers and team members
- Maintain accurate case notes, documentation, and system records
- Promote early intervention and recovery-at-work best practices
- Contribute to continuous improvement initiatives within the claims management team
- About You
- Proven experience in Return to Work, Injury Management, Claims Management, or Workers' Compensation — ideally in a senior or complex case management capacity
- Strong understanding of Workers' Compensation legislation and RTW frameworks
- Demonstrated ability to manage a diverse caseload of complex claims with competing priorities
- Excellent communication, negotiation, and stakeholder management skills
- Strong problem-solving and decision-making capability
- Experience mentoring or supporting less experienced team members is highly regarded
- Allied health background (e.g. rehabilitation counselling, physiotherapy, occupational therapy) highly regarded but not essential
- Relevant tertiary qualifications in a related field are desirable
- Our culture and benefits DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
- As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
- How to apply & our commitment to you in return If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
- In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
- We are an Equal Opportunity Employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
- At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
- Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
- Our culture and benefits
- DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
- How to apply & our commitment to you in return
- If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
- We are an Equal Opportunity Employer
- DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Qualifications
- Proven experience in Return to Work, Injury Management, Claims Management, or Workers' Compensation — ideally in a senior or complex case management capacity
- Strong understanding of Workers' Compensation legislation and RTW frameworks
- Demonstrated ability to manage a diverse caseload of complex claims with competing priorities
- Excellent communication, negotiation, and stakeholder management skills
- Strong problem-solving and decision-making capability
- Experience mentoring or supporting less experienced team members is highly regarded
- Relevant tertiary qualifications in a related field are desirable
- Our culture and benefits
- DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
- As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
- How to apply & our commitment to you in return
- If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
- In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
- We are an Equal Opportunity Employer
- DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
- At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
- Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Preferred Qualifications
- Allied health background (e.g. rehabilitation counselling, physiotherapy, occupational therapy) highly regarded but not essential
About DXC Technology
Information Technology Services120000 employeesFounded 2017
Global provider of IT services and business technology solutions.
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