Retentions Advisor

Salary

• Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE)
• Working Hours: 37.5 hours per week
• Shift Pattern: Monday to Friday between 9am until 5:30pm
• Holidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service
• We are currently hiring Retentions Advisors to join our customer care team in Newcastle!
• Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

Role Responsibilities

• Working in a call centre environment
• Making outbound calls to existing customers with the purpose of retaining them
• Dealing with escalated high-level complaints
• Establishing, building, and managing strong long-term customer relationships
• Ensuring customer satisfaction
• Liaising with various other departments both within the business and third parties
• Updating relevant information in our customers’ records
• Delivering first class customer service to customers

Essential skills

• Experience in call centre environment, an outbound or an objections handling role would be beneficial
• Confident dealing with high level complaints
• Strong computer and MS office skills
• Excellent communication skills with problem solving attitude
• Attention to detail
• Customer oriented, genuinely passionate about providing an amazing experience through every interaction
• The ability to multitask effectively whilst keeping a high level of service quality
• Teamworking skills
• Passionate and willing to learn in a dynamic environment
• Willing to accept new challenges

Benefits Package

• At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
• Enjoy your birthday off as a special treat.
• Satisfy your cravings at our onsite coffee shop and our canteen.
• Stay active with discounted gym and health club memberships.
• Access private healthcare and MediCash cash plan.
• Unlock a world of freebies and discounts with PerkBox.
• Earn rewards through our employee referral program.
• Enjoy discounts on our alarm systems.
• Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities