Retentions Advisor

As a Retentions Advisor, you'll:

Speak to existing customers who are considering cancelling their Verisure service

Build rapport and establish the reason behind the customer's decision

Use effective questioning to understand their needs and concerns

Handle objections and difficult conversations confidently

Explain the value and benefits of Verisure's monitored security service

• Use your sales, negotiation and influencing skills to work towards retaining customers

Use your sales, negotiation and influencing skills to work towards retaining customers

• Identify appropriate solutions based on each customer's individual circumstances

Identify appropriate solutions based on each customer's individual circumstances

Handle escalated customer complaints while keeping the conversation focused on a positive outcome

Build and maintain strong customer relationships

Work with internal departments and third parties where required

Accurately update customer records and systems

We're particularly interested in people who have experience in:

Customer retention

Sales

Inbound or outbound sales

Objection handling

Contact centres

Negotiating or influencing customer decisions

As a realistic guide:

Around £600 per month commission is typical in Year 1

Around £800 per month commission is achievable as you progress

Strong performers can earn around £1,500 per month commission

You'll work one of the following shifts:

9:00am–5:30pm

Alongside your salary and commission, you'll receive:

• 29 days annual leave including bank holidays, increasing to 31 days after 1 year's service

29 days annual leave including bank holidays, increasing to 31 days after 1 year's service

Birthday day off

Private healthcare / MediCash

PerkBox benefits

• Onsite coffee shop and canteen

Onsite coffee shop and canteen

Discounted gym and health club memberships

Cycle to Work scheme

Discounted Verisure alarm systems

Referral rewards

Full training and development