Retention & Senior Sales

Role overview

Responsibilities

• Grow AUM and order frequency among existing clients; cross-sell silver to gold-only clients and check in with key accounts monthly.
• Resolve client escalations, reactivate dormant clients, and build relationships through calls, WhatsApp, and meetings.
• Generate referrals, manage introducer partners, pitch community groups, and develop new partnerships.
• Conduct 8–10 face-to-face meetings weekly across clients, warm leads, and partners.
• Run mall activations and event stalls; host Gold Outlook sessions and webinars; cover two weekend days per month for events.
• Conduct customer surveys, log responses, and share client feedback and lost-deal reasons with the team.
• Collect testimonials and Google reviews, pass client questions to marketing, and share market updates through WhatsApp broadcasts.
• Maintain HubSpot records for calls, meetings, and deal stages; monitor the stated sales and retention KPIs.

Requirements

• At least 5 years of B2C sales or relationship-management experience is preferred.
• Bullion, precious-metals, wealth-management, banking, insurance, or investment-product experience is highly desirable.
• Strong relationship-building, negotiation, and communication skills; proven ability to meet or exceed sales targets.
• Professional fluency in English is required; Hindi is advantageous.
• Currently based in the UAE; a valid UAE residence visa is preferred.
• Willingness to attend external client meetings and weekend events; a valid UAE driving licence is advantageous.
• Commercially minded, proactive, able to build trust, and motivated by measurable results.

Tools and sales focus

• HubSpot is used to log client interactions and deal stages.
• The role focuses on client retention, AUM growth, referrals, cross-selling, events, and precious-metals sales.

Contract and event schedule

• The stated contract duration is six months.
• The role covers two weekend days per month for events or community stalls.