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paycor

Retention Marketing Manager

360training
Remote, USA
Full-time
Senior Level
Remote
Discovered 1 months ago

Full Job Posting

  • Manage retention performance across the customer lifecycle, including engagement, renewal, and win-back
  • Manage and develop channel owners across email, social, direct mail, and reputation
  • Set priorities and ensure work is aligned to business impact, not just activity
  • Review plans, improve decision-making, and raise the quality of execution across the team
  • Partner with Product, Support, Traffic, CRO, and Data teams to identify and address drivers of churn and customer experience issues
  • Represent retention marketing in cross-functional initiatives, including acquisition integrations
  • Use data and testing to improve performance and inform decisions
  • Communicate performance, risks, and recommendations clearly to leadership
  • Bachelor’s degree in Marketing, Business, or a related field, or equivalent experience
  • 5+ years of experience in lifecycle, retention, or email marketing, with at least 2 years in a people management role
  • Strong understanding of customer lifecycle marketing, segmentation, and personalization
  • Proven experience leading and developing high-performing marketing teams
  • Experience working with email marketing platforms and customer data
  • Strong analytical skills with the ability to translate data into clear insights and actions
  • Excellent communication and stakeholder management skills
  • Ability to operate effectively in a fast-paced, evolving environment
  • Competitive salary and annual bonus
  • Flexible time off and company-recognized holidays
  • 401k pension plan with company match contributions
  • Short-term and long-term disability
  • Life insurance, including basic, voluntary, and AD&D
  • Healthcare coverage including medical, dental, vision, and MDLive
  • Flexible spending and health savings accounts (HSA)

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