Retail Store Manager, Prudential Center Mall

WHAT WE OFFER:

• Nespresso offers retail employees performance-based incentives and a comprehensive total rewards package, including:
• A free Nespresso machine and coffee product allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Commuter benefits
• Pet adoption reimbursement
• Employee recognition program
• Discounts at over 2,000 companies
• (Incentives and/or benefit packages may vary depending on the position.)
• WHAT YOU WILL BE DOING:
• Performance Management: Recruit, hire, and develop people to drive a culture of high performance and engagement. Recognize and reward excellence while addressing any performance issues promptly. Create personalized development plans and provide ongoing feedback to help your team thrive.
• Training and Development: Lead and inspire others to learn and grow through coaching and mentoring. Lead training initiatives to ensure your team has the knowledge and skills needed to deliver an exceptional customer experience. From product knowledge to selling techniques and operational standards, you will be instrumental in building their capabilities and shaping their success.
• Team Engagement: Uphold the Nespresso culture and values, fostering an engaged and motivated team. Through effective communication and regular touchpoints, such as weekly meetings and one-on-one sessions, you will create a supportive and collaborative environment.
• Sales and Service Excellence: Drive team performance by setting clear targets and providing guidance to your team. Monitor and evaluate performance regularly, implementing strategies for continuous improvement.
• Operational Excellence: Ensure adherence to standard operating procedures and manage inventory efficiently. Collaborate with the District Manager to control labor costs and expenses effectively. Support teams with troubleshooting tech issues for smooth operations.
• Safety and Quality: Promote a safety-conscious culture and adhere to Nestlé’s Safety, Health, and Environmental policies and procedures.
• Drive and Determination: Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and evaluating boutique performance to implement improvements.
• Community Connection: Think entrepreneurially to create community-building channels through experimentation and collaboration.
• Personalized Coffee Experiences: Be an agile coffee expert, using storytelling to share your knowledge of our coffee and sustainability practices with customers.
• WHAT YOU WILL BRING:
• 4+ years of professional experience in a fast-paced or luxury retail environment
• 3+ years of supervisory experience in people management and development of direct reports
• High School Diploma or GED required; Bachelor’s degree preferred
• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands
• A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
• Availability to work open and closing shifts, weekends, and holidays
• Ability to travel as required
• Salary: $78,000.00 to $102,000.00 per year
• Bonus Eligibility: Yes
• The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.
• Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits
• It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home. Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.
• Job Requisition: 424751