Retail Store Manager

About This Role

To oversee daily operations, staff performance, and customer experience to drive sales and profitability.

Key Responsibilities

• Sales and Operations: Monitor KPIs and sales figures, implement promotional campaigns, and manage stock levels to ensure profitability.
• Staff Management: Recruit, train, schedule, and motivate employees to provide excellent customer service.
• Store Standards: Maintain visual merchandising standards, cleanliness, and security to prevent loss.
• Customer Experience: Handle customer inquiries, complaints, and foster a welcoming environment.
• Administrative: Prepare sales reports, manage budgets, and ensure compliance with company policies.

Required Skills and Qualifications

• Experience: Usually 2–3 years of retail management experience.
• Leadership: Strong team management and motivational skills.
• Communication: Excellent interpersonal skills for staff management and customer service.
• Technical: Proficiency in POS systems, inventory software, and basic computer skills (MS Office).
• Analytical: Ability to interpret sales data and trends.
• Language - Fluent in English

Physical and Scheduling Demands

• Ability to work flexible hours, including evenings, weekends, and holidays.
• Capable of standing for long periods and performing physical tasks like merchandising.

Job Types: Full-time, Permanent

Work Location: In person