Retail Store Manager
About This Role
To oversee daily operations, staff performance, and customer experience to drive sales and profitability.
Key Responsibilities
- Sales and Operations: Monitor KPIs and sales figures, implement promotional campaigns, and manage stock levels to ensure profitability.
- Staff Management: Recruit, train, schedule, and motivate employees to provide excellent customer service.
- Store Standards: Maintain visual merchandising standards, cleanliness, and security to prevent loss.
- Customer Experience: Handle customer inquiries, complaints, and foster a welcoming environment.
- Administrative: Prepare sales reports, manage budgets, and ensure compliance with company policies.
Required Skills and Qualifications
- Experience: Usually 2–3 years of retail management experience.
- Leadership: Strong team management and motivational skills.
- Communication: Excellent interpersonal skills for staff management and customer service.
- Technical: Proficiency in POS systems, inventory software, and basic computer skills (MS Office).
- Analytical: Ability to interpret sales data and trends.
- Language - Fluent in English
Physical and Scheduling Demands
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Capable of standing for long periods and performing physical tasks like merchandising.
Job Types: Full-time, Permanent
Work Location: In person
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