Retail Shift Leader

Role overview

Responsibilities

• Assist store management in supervising and facilitating daily operations; cover Store Manager responsibilities when the Store Manager or Assistant Store Manager is absent.
• Support personnel management, guide associates, and address customer-service issues on shift.
• Maintain store conditions and help ensure staffing levels meet business needs when requested.
• Model sales and customer service, greet and assist customers, and handle or escalate complaints.
• Ensure staff comply with company policies, applicable legislation, and health, safety, and security standards.
• Pursue sales targets and store-level KPIs, and keep employees focused on sales goals.
• Oversee and assist with inventory management and on-shift inventory processes.

Qualifications

• Valid SellSafe certification is mandatory.
• Completion of high school and college/CEGEP, vocational, or technical training is required.
• At least 2 years of retail experience is required; cannabis-industry experience is preferred.
• Demonstrated sales and service orientation, ability to train and motivate staff, and ability to lead by example.
• Strong time management, prioritization, teamwork, communication, customer-service, troubleshooting, and office administration skills.
• High proficiency with Microsoft Office and thorough understanding of applicable health and safety legislation.
• Valid First Aid certification is an asset.
• Availability to work nights, holidays, weekends, and at different locations.

Schedule

• Part-time, permanent position; availability for nights, holidays, and weekends is required.

Location

• Store location: 100 Rainbow Road, Unit 107, Chestermere, Alberta.

Additional information

• The posting mentions growth and learning opportunities and potential bonus earnings.