Retail Shift Leader

Position details

Responsibilities

• Assist management with daily store operations and oversee Store Manager responsibilities when the Store Manager or Assistant Store Manager is absent.
• Support personnel management, resolve customer service issues, and guide associates; assist with staffing levels when requested.
• Maintain store conditions and ensure company policies, legislation, and health, safety, and security requirements are followed.
• Lead sales and customer service, assist customers, handle complaints, and escalate issues when appropriate.
• Achieve sales targets and store KPIs, motivate employees to pursue sales goals, and oversee shift inventory processes.

Qualifications

• Valid CannSell certification is required; candidates must have or be able to complete a police background check.
• At least two years of retail experience is required; cannabis-industry experience is preferred.
• Sales and service orientation, time management, prioritization, and ability to train and motivate staff are required.
• Basic office administration skills and high proficiency with Microsoft Office are required.
• Strong teamwork, communication, customer service, troubleshooting, diplomacy, and team-building skills are required.
• Thorough understanding of applicable health and safety legislation is required; First Aid certification is an asset.
• Must be able to work any shift Monday through Sunday, including nights, holidays, weekends, and different locations, based on business needs.

Pay

• Pay range is CAD $17.95–$19.50 per hour.

Benefits and opportunities

• The posting describes growth, experience, and learning opportunities and potential bonus earnings.

About High Tide and Canna Cabana