Retail Security Supervisor

Full-time

Starting at $23/hour

POSITION TYPE: Full-Time

We are seeking a Retail Security Supervisor to lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.

Supervise, coach, and support Security Officers and Shift Leads

Manage performance, including coaching and corrective actions when needed

Assist with hiring, training, and ongoing development of staff

Ensure proper scheduling, coverage, and accurate timekeeping

Oversee daily security operations and ensure compliance with post orders and company policies

Conduct site patrols and inspections to maintain safety standards

Ensure reports, logs, and documentation are completed accurately and on time

Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed

Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators)

Ensure all equipment and company vehicles are maintained and functioning properly

Maintain knowledge of emergency procedures and enforce safety protocols

Build strong relationships with mall management, tenants, and local police/fire departments

Communicate regularly with the Operations Manager regarding team and site performance

Provide excellent customer service through professional interactions with all visitors

Prior security experience with supervisory or leadership responsibilities

Knowledge of security operations, procedures, and safety practices

Ability to obtain and maintain required security licenses/certifications

Strong written and verbal communication skills (report writing required)

Ability to remain calm and professional in high-pressure situations

This is a hands-on leadership role requiring time spent both supervising staff and actively participating in security operations, including patrols and incident response.