Retail Sales Executive
About This Role
To deliver engaging and thoughtful service that delights all our customers, creating loyalty for our brand, that will ultimately drive the store’s commercial performance. Assist any customer with any query or need – end to end – to full completion of request.
Key Accountabilities
Explain features / benefits to do comparative selling, service recommendations and demonstrate products.
Ensure workstation and the store is tidy and clean and relevant information is to hand and brochures/information leaflets are properly stacked.
Achievement of sales targets.
Issue payment and receipts for sales &services, ensuring accuracy of transactions and data input.
Maintain an up-to-date knowledge of all products, propositions and company communications to accurately and fully meet the needs of the customers that you serve.
Ensure stock and cash assigned to without any discrepancies.
To ensure effective completion of customer and process related tasks including:
Document verification
Complete sales transaction
Cx technical and service Onboarding
Account changes, migration, upgrades, downgrades
Technical “usage” support in the form of “how to”
Self-care registration
Self-serve assisted support.
Pay bills, complete recharge.
Resolve billing disputes or errors.
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