Retail Sales Specialist

About This Role

Job Title: Retail Sales Specialist

Location: Faham Group Showroom – Abu Dhabi, UAE

Experience Level: 3–10 Years

Scope: In-Store Sales, Product Consultation, Customer Experience, CRM Management, Quotation Handling

Job Purpose

The Retail Sales Specialist is responsible for delivering a seamless in-showroom experience for walk-in customers by offering detailed product information, preparing quotations, and coordinating with design and operations teams. This role ensures process and product accuracy while contributing to inter-branch collaboration by sharing best practices and operational learnings.

Key Responsibilities

Product Presentation & Client Support

• Welcome showroom visitors, understand their requirements, and guide them through product features and specifications.
• Provide technical information on design options, finishes, pricing models, and functionality.
• Assist customers in understanding modular options and customizations based on catalogue or template solutions.

Quotation & Documentation Management

• Prepare and validate accurate quotations, BOQs, and order forms using approved formats.
• Liaise with designers and estimation teams to support proposal preparation and revisions.
• Maintain documentation and update CRM system with real-time customer interactions.

Showroom Operations & Visual Merchandising

• Ensure sample displays, product materials, and presentation tools are up to date and in excellent condition.
• Report on showroom footfall trends, client inquiries, and product feedback to the Branch Manager.
• Support coordination of in-store events or product showcases.

Cross-Branch Knowledge Sharing

• Participate in weekly or monthly branch review meetings and share feedback, learnings, or innovative sales practices.
• Document and distribute effective in-store strategies that improve sales or customer experience.
• Contribute to creating and updating a cross-branch knowledge bank or sales playbook.

Internal Coordination

• Follow up with Procurement, Planning, and Delivery teams for updates on product timelines.
• Support client communication for operational updates when the primary consultant is unavailable.
• Ensure team alignment on pricing, lead times, and showroom commitments.

Required Competencies

Technical Competencies

• In-depth product knowledge of modular and bespoke interior systems
• Strong ability to use CRM and sales quotation tools
• Understanding of showroom operations and lead handling
• Familiarity with design terminology and project flow

Behavioural Competencies

• Customer-centric attitude and patience in product walkthroughs
• Methodical and disciplined with data and documentation
• Willingness to collaborate and share team learnings
• Efficient under pressure and task-oriented mindset

Required Qualifications

• Bachelor’s Degree in Engineering, Architect, Business, Interior Design, or related field
• 4–10 years of experience in in-store or B2C sales for premium/luxury products
• Experience in home furnishing, modular kitchens, wardrobes, or doors preferred
• Fluent in English & Arabic (Mandate)