Retail Sales Associate

Who We Are

The Role

What You Will Be Doing

• Greet showroom customers, advise them on products and solutions, and help them discover ways to transform their living spaces.
• Maintain customer information in CRM systems while managing relationships, opportunities, and follow-ups.
• Act as a product and customer solutions expert and share customer feedback to improve the customer experience.
• Coordinate with the Quality team to resolve complaints and ensure timely closure.
• Stay informed about products, initiatives, and promotions and support a smooth customer journey.
• Follow store policies and procedures covering cash handling, safety, and security.
• Promote upselling and cross-selling opportunities based on customer requirements.
• Monitor inventory, maintain product displays, support visual merchandising, and assist team members.
• Maintain flexibility with work schedules based on business needs.

Our Ideal Match

• A diploma or relevant certification is required; a bachelor's degree is advantageous.
• One to three years of sales experience is sought, preferably in retail or customer-facing environments.
• Experience in the ceramics or building materials industry is advantageous.
• Fluency in English is required; multilingual candidates are preferred.
• Willingness to work flexible schedules based on business requirements is required.
• The role requires organizational, customer-focused problem-solving, communication, persuasion, selling, and relationship management skills.
• The role requires the ability to manage customer requests and maintain composure under pressure.