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Retail Sales Associate

RAK Ceramics
Dubai, UAE
Full-time
Entry
Onsite
Discovered 4 weeks ago
Retail salesCustomer relationship managementCRM systemsProduct advising and customer solutionsUpselling and cross-sellingEnglish

Full Job Posting

The role

The Retail Sales Associate joins RAK Ceramics' UAE Retail team and delivers a personalized, solution-based showroom experience.

The role supports individual and store sales performance by building customer relationships, promoting products, and supporting a smooth customer journey.

What you will do

  • Greet showroom customers, advise them on suitable products and solutions, and showcase products for their living spaces.
  • Maintain customer records in CRM systems and manage relationships, opportunities, and follow-ups.
  • Act as a product and customer-solutions resource for peers; gather and share customer feedback.
  • Coordinate with the Quality team to resolve complaints and support a smooth customer journey with stakeholders.
  • Stay informed about products, initiatives, and promotions.
  • Follow store policies and procedures, including cash handling, safety, and security standards.
  • Promote upselling and cross-selling based on customer needs.
  • Monitor inventory, maintain sales-floor displays, support visual merchandising, and assist team members.
  • Work flexible schedules according to business needs.

Ideal candidate

  • Diploma or relevant certification; a bachelor's degree is an advantage.
  • One to three years of sales experience, preferably in retail or customer-facing environments.
  • Ceramics or building materials industry experience is an advantage.
  • Fluent English is required; multilingual candidates are preferred.
  • Organized, customer-focused, able to prioritize and solve problems, and composed when managing customer requests.
  • Strong communication, active listening, persuasion, selling, interpersonal, and relationship-management skills.
  • Self-motivated and target-driven.

About RAK Ceramics

RAK Ceramics is a global ceramics brand specializing in ceramic and gres porcelain tiles, sanitaryware, faucets, and tableware.

The company serves clients in more than 150 countries and has over 12,000 employees.

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