Retail Marketing Manager
Key Skills for This Role
Full Job Posting
Retail marketing and point of sale
- Own design, production, and distribution of point-of-sale materials across the estate, working with the Retail Marketing Executive and print suppliers.
- Produce seasonal commercial window plans for every store, tied to promotions and purchased ranges.
- Ensure stores have correct point-of-sale materials, signage, and window kits before promotions; remove old materials on time.
- Brief store teams on campaigns, setup, timing, and customer messaging; visit stores to review execution and report to Area Managers.
- Produce catalogues and seasonal brochures to agreed standards and timetables.
Calendar and planning
- Build the annual UAE and Qatar retail marketing calendar and keep it at least one month ahead.
- Run monthly planning meetings with buying, merchandise planning, and operations to align promotions with stock and store capacity.
- Forecast promotional stock needs with merchandise planning and flag shortfalls early.
- Plan around Ramadan, Eid, back-to-school, UAE and Qatar National Days, Dubai Shopping Festival, and Christmas.
Events, pop-ups, and store launches
- Build a pipeline of pop-up shops with sites, dates, build costs, and staffing agreed in advance.
- Develop mall marketing relationships for mall events, school holiday programmes, and seasonal campaigns.
- Plan and deliver in-store and in-mall events, demonstrations, and launches with operations.
- Manage launch plans for new stores, relocations, and refits, coordinating assets, signage, opening events, and local activity with the Project Manager.
- Assess partnership opportunities with schools, nurseries, family attractions, community groups, and complementary brands.
Brand and regional marketing
- Protect and build ELC and The Entertainer brands in the UAE and Qatar, applying UK brand guidelines consistently.
- Ensure marketing is culturally appropriate for the region and suitable for a family audience.
- Own the regional customer-facing tone of voice and ensure store material uses plain English for multilingual teams and customers.
- Oversee the Retail Marketing Executive’s digital and social content; grow customer loyalty programmes and data capture.
Strategy, budget, and performance
- Develop the regional annual marketing plan and budget and present it to the General Manager for approval.
- Manage monthly marketing spend against plan and negotiate with suppliers and agencies.
- Measure campaign performance using sales data and store feedback; provide post-campaign reviews and recommendations.
- Track and report return on marketing spend monthly.
- Obtain promotional permits and approvals through the PRO before applicable campaigns launch.
Team and stakeholders
- Recruit, manage, coach, and develop the Retail Marketing Executive.
- Coordinate with buying, merchandise planning, area and store managers, project management, and The Entertainer UK marketing and brand teams.
- Manage print, signage, pop-up fixture, event, and agency suppliers.
- Attend the monthly management review and report on the marketing plan.
Requirements
- The role owns regional marketing plans, budgets, retail campaigns, and performance reporting.
- The role manages, coaches, and develops the Retail Marketing Executive.
- The role works with buying, merchandise planning, operations, area and store managers, project management, group marketing teams, suppliers, and agencies.
- The role requires regular store visits to check execution standards.
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