Retail Experience Lead

About the company

Role overview

Core competencies and requirements

• Strong knowledge of retail sales principles, practices, and techniques; a strong work ethic and positive team attitude.
• Ability to guide, educate, and motivate employees; strong customer service and troubleshooting skills.
• Strong verbal and written communication; familiarity with enabling and disabling security alarms; ability to learn sales software quickly.
• Proven data entry, data editing, and typing skills; conflict resolution, negotiation, and objection handling abilities.
• Ability to adapt quickly, organize work, manage time, and handle cash.

Job duties

• Open and close the store, activate and deactivate alarms, and oversee daily shift operations.
• Assist customers, provide product knowledge and recommendations, and deliver high-quality customer service.
• Support team onboarding, training, and continuous education; lead by example and motivate staff toward service and sales goals.
• Maintain store appearance, product presentation, and an organized front of house; manage cash and assist cashiers.
• Reinforce policies, procedures, regulations, education, and compliance; handle complaints professionally and escalate issues as appropriate.
• Communicate changes affecting customers and suggest technology solutions when needed.

Education, training, and experience

• Two years of retail industry experience and experience across customer service.
• High school diploma or GED required; clear criminal record and Provincial Cannabis Certification required.

Working conditions

• The role requires manual dexterity for desktop computer use, prolonged standing, and ability to lift 25 pounds.
• Overtime may be required.

Benefits and development

• Internal advancement opportunities, wellness and mental health resources, internal learning and development, team member discounts, and other perks.