Retail Experience Lead
Role Overview
The Retail Experience Lead opens and closes the store, oversees daily operations, and supervises staff during an assigned shift.
The role supports customer service, cash management, administrative work, store presentation, compliance, and team education.
Key Skills for This Role
Full Job Posting
About the company
FIKA is a Canadian cannabis retail company with more than 250 stores across several provinces and Yukon.
The company describes its retail environments as welcoming and service-focused.
Role overview
The Retail Experience Lead opens and closes the store, oversees daily operations, and supervises staff during an assigned shift.
The role supports customer service, cash management, administrative work, store presentation, compliance, and team education.
Responsibilities
- Open and close the store, including setting and deactivating alarms.
- Supervise staff, assist cashiers, and model high standards of customer service.
- Build customer relationships, recommend products, provide product knowledge, and communicate promotions.
- Assist with onboarding, training, ongoing education, and sales goals.
- Maintain store appearance, product presentation, and an organized front of house.
- Manage cash and administrative duties; reinforce policies, procedures, regulations, and compliance.
- Address customer complaints professionally and escalate employee issues to store management.
- Communicate policy, product, service, and promotion changes; suggest technology solutions where appropriate.
Requirements
- At least 2 years of retail-industry experience and experience across customer service.
- High school diploma or GED and Provincial Cannabis Certification.
- Clear criminal record.
- Knowledge of retail sales and experience with cash management.
- Ability to guide and motivate employees; strong customer service, troubleshooting, communication, and conflict-resolution skills.
- Familiarity with security alarms and ability to learn sales software; proven data-entry, editing, and typing skills.
- Able to stand for long periods, lift 25 pounds, and work overtime as required.
Benefits
- Internal advancement opportunities and learning and development programs.
- Wellness resources, team-member discounts, and other perks.
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