smartrecruiters

Retail Customer Service

Entain

Pontyclun, GBR

Part-time

Mid

Onsite

£13.00 / hour

Discovered 2 days ago

Apply

Full Job Posting

What you will do

Deliver outstanding customer service.
Always urge safer gambling.
Take bets on different sports and events.
Process customer transactions including cash handling.
Help demonstrate our products and betting terminals to customers.
Handle customer complaints or concerns with empathy and problem-solving skills.
Work towards defined targets.
Maintain high shop standards.
Open or close the shop.
Work patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 20 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
To be successful in this role:

Benefits

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire your best. Join us, and a great compensation package is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
Optional overtime subject to availability.
Pension Scheme and annual ShareSave.
Discounts with hundreds of retailers.
Healthcare and wellbeing support.
Development opportunities.
And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of dedicated people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
How we use Artificial Intelligence (AI) in recruitment
We may use approved AI tools to make recruitment simpler and more efficient, while keeping people at the heart of what we do. These tools support our teams and give them more time to focus on you.
Fairness, transparency and trust
Our recruiters and hiring managers oversee how we use AI and remain responsible for hiring decisions. These tools support administrative aspects of the recruitment process, giving our teams more time to focus on you We're open about its use and handle your information following our Job Applicant Privacy Notice. AI supports our decisions, it doesn't make them.
Equal Opportunities.
If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
#LI-Onsite
There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.

Qualifications

You must be 18 years of age or over to work in one of our betting shops.
Previous work in a customer-facing setting.
Confidence working with customers in person.
Familiarity with cash handling and payment transactions.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More jobs at Entain

Senior Product Manager - Missions

London, GBR

SeniorFull-time

This is a hybrid role. As a Senior Product Manager - Missions you will be responsible for leading a cross-functional squad focused on solving a clearly defined, high-value customer or business problem. Working with engin

Discovered 2 days agoView →

Senior Product Manager - Missions

London, GBR

SeniorFull-time

Discovered 1 weeks agoView →

Senior Product Manager - Missions

Hyderabad, IND

SeniorFull-time

Job Description This is a hybrid role. As a Senior Product Manager - Missions you will be responsible for leading a cross-functional squad focused on solving a clearly defined, high-value customer or business problem. Wo

Discovered 1 weeks agoView →