Customer Service Agent
Full Job Posting
Benefits
- At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire you. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:
- Vacation/Holiday: 15 vacation days per year, plus statutory holidays.
- Bonus: Quarterly performance bonuses up to 10%.
- Insurance: Premium group health insurance (post probation), 80% employer covered
- Retirement: Company-matched private pension plan after one year.
- Additional Perks: Two paid breaks and a paid lunch hour daily, gym memberships after three months, full-time schedules with a four on, three off rotation.
- How we use Artificial Intelligence (AI) in recruitment
- We may use approved AI tools to make recruitment simpler and more efficient, while keeping people at the heart of what we do. These tools support our teams and give them more time to focus on you.
- Fairness, transparency and trust
- Our recruiters and hiring managers oversee how we use AI and remain responsible for hiring decisions. These tools support administrative aspects of the recruitment process, giving our teams more time to focus on you We're open about its use and handle your information following our Job Applicant Privacy Notice. AI supports our decisions, it doesn't make them.
- Equal Opportunities.
- If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
- We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
- We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.
- We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
- #LI-Hybrid
- There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.
Qualifications
- Previous customer service, contact centre, gaming, betting or office-based support experience.
- 1+ years of experience interpreting and responding to customer requests skills.
- Problem-solving Experience building relationships with main partners for each assigned customer.
- Comfortable working across multiple systems.
- Good typing speed and computer literacy.
- Proficiency in Microsoft Office applications.
- Experience with customer support or ticketing platforms is advantageous.
- French language skills are an asset but not essential.
- 4-day working week, 10-hour shifts.
- Four consecutive days on followed by four days off.
- Rotate schedules based on our requirements.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Entain
Senior Product Manager - Missions
London, GBR
This is a hybrid role. As a Senior Product Manager - Missions you will be responsible for leading a cross-functional squad focused on solving a clearly defined, high-value customer or business problem. Working with engin
Retail Customer Service
Pontyclun, GBR
As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two day
Senior Product Manager - Missions
London, GBR
This is a hybrid role. As a Senior Product Manager - Missions you will be responsible for leading a cross-functional squad focused on solving a clearly defined, high-value customer or business problem. Working with engin
Senior Product Manager - Missions
Hyderabad, IND
Job Description This is a hybrid role. As a Senior Product Manager - Missions you will be responsible for leading a cross-functional squad focused on solving a clearly defined, high-value customer or business problem. Wo
Retail Customer Service
Cambridge, GBR
As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two day
Customer Service Agent
Kahnawake, CAN
This is a replacement, hybrid-working role. As a Customer Service Agent, you will be responsible for delivering exceptional service to our Sports Interaction (Canada's oldest online sportsbook and casino operator) custom
Retail Customer Service
London, GBR
As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two day
Retail Customer Service- Weekends & Evenings
Woodford Green, GBR
As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two day
Senior Product Manager - Missions
London, GBR
Retail Customer Service
Pontyclun, GBR
Senior Product Manager - Missions
London, GBR
Senior Product Manager - Missions
Hyderabad, IND
Retail Customer Service
Cambridge, GBR
Customer Service Agent
Kahnawake, CAN
Retail Customer Service
London, GBR
Retail Customer Service- Weekends & Evenings
Woodford Green, GBR