Retail Attendant
Skills
About This Role
Guest Service & Sales
- Welcome, engage, and assist guests upon entering the boutique.
- Assess guest needs and make knowledgeable product recommendations.
- Actively engage guests in conversation to support product education and selection.
- Use upselling and suggestive selling techniques to achieve sales goals.
- Maintain a positive, professional demeanor that aligns with Miraval s standards.
- Communicate current promotions, new products, and special offers.
- Act as the final point of contact ensuring guest satisfaction and comfort.
Point-of-Sale Operations
- Operate a computerized POS system including processing cash, credit card, and room charge transactions.
- Complete returns, exchanges, and voids accurately.
- Manage and reconcile daily sales reports.
- Execute phone, online, and special orders.
Merchandising & Store Presentation
- Maintain store appearance to the highest visual presentation standards.
- Restock sales floors throughout the day and during opening/closing shifts.
- Organize stockrooms and ensure accurate merchandise labeling and pricing.
- Assist in merchandising displays and product placement to optimize sales.
Inventory, Receiving & Warehouse Support
- Receive, check in, price, and process all retail merchandise.
- Enter merchandise data into the inventory system.
- Input future orders as directed and maintain accuracy in the Retail Checkbook.
- Handle returns of damaged items and coordinate backorders and credits.
- Organize and maintain the retail warehouse, including recycling and stocking packing materials.
- Deliver ready stock to all retail outlets via golf cart.
- Ensure retail outlets are consistently stocked with supplies and inventory.
- Lead or assist with physical inventory counts and regular audits.
- Support retail leadership with inventory accuracy and administrative inventory tasks.
Teamwork & Professional Conduct
- Attend staff meetings and mandatory trainings.
- Support Retail Manager and Retail Supervisor with operational priorities and assigned projects.
- Maintain confidentiality, professionalism, and a positive work environment.
- Act as back-up Retail Sales Associate when needed.
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