Retail Area Manager GCC FPS

Role overview

Commercial and customer performance

• Achieve or exceed area sales, KPI, and profitability targets through business planning, performance management, and expense control.
• Analyze performance, customer insights, market trends, and competitor activity to identify opportunities and mitigate risks.
• Develop area business plans for revenue growth and market share.
• Monitor customer feedback, NPS, and service metrics; improve consumer experience, loyalty, repeat visits, and brand advocacy.
• Execute visual merchandising, seasonal campaigns, product presentation, assortments, promotions, and brand events effectively.

Store and people leadership

• Recruit, develop, coach, and retain high-performing Store Managers; conduct performance management, appraisals, coaching, and development planning.
• Visit each store at least monthly, with additional visits as business needs require.
• Ensure training is completed and applied; foster accountability, engagement, inclusion, and continuous improvement.
• Control payroll and expenses; oversee loss prevention, inventory, stock accuracy, and shrinkage.
• Ensure compliance with company policies, operational standards, legal requirements, and health and safety obligations.
• Support new store openings, closures, retail initiatives, and business transformation; report performance and share market insights with regional stakeholders.

Working hours and travel

• Visit all stores within the assigned area at least once per month.
• Flexibility to work evenings, weekends, and public holidays is required when operational needs arise.

Qualifications

• Four to five years of management experience in a focused, customer-service-oriented retail environment, with a results-driven track record.
• Apparel or footwear retail experience is preferred.
• Strong interpersonal, communication, motivational, organizational, and time management skills.
• Commercial acumen, effective leadership, and an inclination toward innovation and change.
• PC skills and knowledge of MS Office, Outlook, and the internet.