Restaurant Supervisor

Job Summary

Duties & Responsbilities

• Supervise the daily operations of the restaurant to ensure smooth and efficient service.
• Coordinate opening and closing procedures.
• Monitor food and beverage service to ensure quality and consistency.
• Ensure compliance with company policies, standard operating procedures (SOPs), and service standards.
• Resolve operational issues promptly to minimize service disruptions.
• Supervise, motivate, and support restaurant staff to deliver excellent service.
• Prepare staff duty rosters and allocate daily responsibilities.
• Conduct daily pre-shift briefings and communicate operational updates.
• Monitor employee attendance, punctuality, grooming, and performance.
• Welcome and interact with guests to ensure a positive dining experience.
• Handle customer complaints and resolve issues professionally and promptly.
• Ensure food and beverages are served according to company standards.
• Monitor portion control, food presentation, and service quality.
• Verify that special dietary requirements and customer requests are accurately fulfilled.
• Ensure compliance with HACCP, food safety regulations, and hygiene standards.
• Conduct regular inspections of the dining area, service stations, and food handling practices.
• Monitor food temperatures and safe food handling procedures.
• Conduct on-the-job training for new and existing employees.
• Promote continuous improvement in customer service and operational performance.