Restaurant Manager
Role Overview
Manage the restaurant outlet with a focus on service standards, customer satisfaction, staffing, operational needs, and financial targets.
Key Skills for This Role
Full Job Posting
Role overview
Manage the restaurant outlet with a focus on service standards, customer satisfaction, staffing, operational needs, and financial targets.
Guest service and outlet performance
- Deliver brand standards and exceptional guest service, including service to internal customers.
- Coach staff and ensure guest complaints and enquiries are resolved courteously and efficiently.
- Manage outlet performance, profitability, financial targets, costs, pricing, yield, and revenue.
- Support annual business planning, budgeting, business analysis, and forecasting.
- Implement marketing plans and promotions to increase outlet awareness and revenue.
Daily operations and compliance
- Manage staffing rosters and operational coverage, adjusting resources during peak periods.
- Work with chefs to maintain menu awareness and food and beverage quality.
- Maintain cleanliness, equipment, inventory, supplies, and supplier relationships.
- Implement company and regulatory policies, financial controls, quality standards, HACCP practices, and health and safety requirements.
- Reduce waste, spoilage, and breakages, and use upselling to support profitability.
People leadership
- Recruit, select, and orient staff; plan staffing and oversee attendance and appearance standards.
- Develop staff skills through training, coaching, mentoring, performance reviews, and professional development support.
- Build a positive, cooperative work environment and support collaboration with other departments.
Qualifications
- At least six years of relevant experience in the hospitality or restaurant industry.
- A degree in hospitality or relevant certification is preferred.
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