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Restaurant Hostess

MANNING GLOBAL
Riyadh, KSA
2 months ago
Customer Service ExcellenceGuest RelationsReservations ManagementCommunication SkillsTable ServicePoint of Sale (POS) Systems
Free

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Customer Service ExcellenceGuest RelationsReservations Management
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Overview

We are searching for our client, a global Hotels company, a Restaurant Hostessto join their business inSaudi Arabia.

Location

Riyadh, Saudi Arabia - onsite work

Contact

Davor Molnar| +49(0)8923889863

Description

To deliver a warm, polished first impression by managing reservations and guest flow, providing a

seamless welcome and farewell, and supporting the dining room team to ensure an exceptional

guest experience.

Guest Experience and Hospitality

  • Greet guests with a friendly and professional demeanor, making them feel valued from the moment they arrive.
  • Efficiently manage the seating of guests, allocating tables based on party size, guest preferences, and table availability.
  • Provide excellent customer service by addressing guest inquiries and concerns promptly, and escalating any issues to the Lead Hostess as needed.
  • Maintain a high level of guest satisfaction by ensuring a smooth and pleasant arrival and seating process.
  • Contribute to the overall ambiance of the restaurant's front-of-house areas by monitoring cleanliness, lighting, and other visual elements.
  • Maintain accurate guest profiles in the reservation system, recording preferences, special occasions, seating requests, and dietary/allergen requirements.
  • Update guest notes after each visit and communicate key details to the floor team to ensure personalized, consistent service.

Operations and Administrative Support

  • Accurately record and maintain guest reservation information, waitlist, and seating assignments.
  • Communicate with the server team to ensure timely and coordinated seating of guests.
  • Assist with the management of front-of-house supplies, such as menus, stationery, and other necessary items.
  • Collect and compile data on guest counts, wait times, and other relevant metrics to support the Restaurant Head Hostess.
  • Adhere to the restaurant's policies, procedures, and service standards, and contribute to their continuous improvement.

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