Restaurant Head Hostess
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About the Role
We are searching for our client, a global Hotels company, a Restaurant Head Hostessto join their business inSaudi Arabia.
Key Skills for This Role
Full Job Posting
Overview
We are searching for our client, a global Hotels company, a Restaurant Head Hostessto join their business inSaudi Arabia.
Location
Riyadh, Saudi Arabia - onsite work
Contact
Davor Molnar| +49(0)8923889863
Description
The Head Hostess is responsible for overseeing the front-of-house operations and ensuring an exceptional dining experience for guests at the hotel's restaurant.
Reporting to the Restaurant Assistant Manager/ Restaurant Manager, this role plays a crucial part in maintaining high service standards, managing the host team, and contributing to the overall success of the restaurant.
Responsibilities
- Guest Experience and Team Management
- Warmly greet and welcome guests, making them feel valued and appreciated from the moment they arrive.
- Efficiently manage the seating of guests, ensuring optimal table utilization and minimizing wait times.
- Monitor and maintain the ambiance and cleanliness of the restaurant's front-of-house areas.
- Provide excellent customer service, address guest inquiries and concerns promptly, and escalate issues to the Restaurant Assistant Manager as needed.
- Lead, train, and supervise the hostess team, ensuring they adhere to the hotel's service standards and provide consistent, attentive service.
- Assist in scheduling and managing the host team's shifts, breaks, and time-off requests.
- Collaborate with the Restaurant Assistant Manager and other departments to ensure seamless coordination and communication.
- Maintain accurate guest profiles in the reservation system, recording preferences, special occasions, seating requests, and dietary/allergen requirements.
- Update guest notes after each visit and communicate key details to the floor team to ensure personalized, consistent service.
- Operations and Administrative Support
- Maintain accurate records of reservations, waitlists, seating assignments and guest preferences
- Monitor table turnovers and dining times to optimize the flow of guests and maximize revenue.
- Assist with inventory management and stock replenishment of front-of-house supplies.
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