Restaurant Chain Operation Manager (International/Arab Cuisine)
Role Overview
The Operations Manager leads Restaurant Managers and Supervisors and oversees day-to-day operations across a restaurant chain.
Scope includes sales, customer service, quality, operations, staffing, development, training, and human resources.
Key Skills for This Role
Full Job Posting
Role overview
The Operations Manager leads Restaurant Managers and Supervisors and oversees day-to-day operations across a restaurant chain.
Scope includes sales, customer service, quality, operations, staffing, development, training, and human resources.
Leadership and staffing
- Recruit, select, appraise, motivate, and set performance standards for team members.
- Coach and train managers in management skills and product knowledge.
- Ensure new employees receive induction training and plan training programs across restaurants.
- Monitor staff performance and resolve food-quality and service complaints.
Restaurant operations and quality
- Plan resources for new restaurant openings to maintain productivity and quality while controlling costs.
- Visit restaurants and assess operating practices against company standards.
- Manage projects, equipment replacement, test programs, and vendor relations.
- Oversee food preparation quality and quantities, reduce waste, and maintain consistent preparation and service.
- Meet health and safety requirements, arrange required staff training, and maintain health-inspection records.
Supply, marketing, and performance
- Forecast food consumption, order fresh food and beverages, and schedule supplier deliveries.
- Manage marketing and advertising activities.
- Provide reports on performance progress against plans and budget.
- Develop restaurants as centers of excellence and training locations for new franchisees and their staff.
Qualifications and desired skills
- 10+ years of operational experience in the international fast-food chain industry.
- Strong communication, organizational, operational, people, interpersonal, and leadership skills.
- Analytical and problem-solving abilities; hands-on approach with a training orientation.
- Strong customer-service orientation.
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